1. Introduction
Uppal Solutions (“we,” “us,” or “our”) is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information when you visit uppalsolutions.com or make a purchase from us.
By using our website, you agree to the collection and use of information as described in this policy.
2. Who We Are
Uppal Solutions is a digital software license retailer operating in Canada and the United States, headquartered in Ontario, Canada. We are subject to Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.
For privacy-related inquiries, contact us at: Email: sales@uppalsolutions.com Phone: 647-642-4742 | 647-361-7676
3. What Information We Collect
3.1 Information You Provide
When you place an order or contact us, we may collect:
- Full name
- Email address
- Billing address
- Payment information (processed securely — we do not store full card details)
- Order details and purchase history
3.2 Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Pages visited and time spent on site
- Referring website
- Device type and operating system
This information is collected through standard web server logs and cookies.
4. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations and license key delivery emails
- Respond to customer service inquiries
- Detect and prevent fraud or unauthorized transactions
- Improve our website and customer experience
- Comply with legal obligations
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
5. Email Communications
We only send emails that are directly related to your order — such as order confirmations, license key delivery, and support responses. We do not send promotional emails or newsletters.
If you contact us and we reply, your email address is used solely to respond to your inquiry.
6. Cookies
Our website uses cookies — small text files stored on your device — to enable basic website functionality and improve your browsing experience. These may include:
- Essential cookies — Required for the website and checkout process to function
- Preference cookies — Remember your settings and preferences
You can control or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of certain parts of our website, including the checkout process.
We do not use advertising or tracking cookies from third-party platforms.
7. Third-Party Service Providers
To operate our business, we share limited information with trusted third parties, including:
- Payment processors — To securely handle your transactions (e.g., Stripe, PayPal)
- Email delivery services — To send your order confirmation and license keys
- Software publishers — Such as Bitdefender, solely to fulfill your license order
These providers are only given the information necessary to perform their specific function and are not permitted to use your data for any other purpose.
8. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, including for legal, accounting, and dispute resolution requirements. Order records are typically retained for a minimum of 7 years in accordance with Canadian tax and business record-keeping requirements.
9. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. All transactions on our website are encrypted using SSL (HTTPS).
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
10. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
Canadian residents (PIPEDA):
- The right to access the personal information we hold about you
- The right to request corrections to inaccurate information
- The right to withdraw consent for non-essential uses of your data
U.S. residents:
- Depending on your state, you may have additional rights under applicable state privacy laws (e.g., CCPA for California residents), including the right to know what data is collected and the right to request deletion
To exercise any of these rights, contact us at sales@uppalsolutions.com. We will respond within 30 days.
11. Children’s Privacy
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will delete it promptly.
12. Links to Third-Party Websites
Our website may contain links to third-party websites such as Bitdefender.com. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page will reflect any revisions. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us:
Uppal Solutions Email: sales@uppalsolutions.com Phone: 647-642-4742 | 647-361-7676 Website: uppalsolutions.com
